Despite excellent announcements in SMB and SaaS, customers should not expect EMC to provide true 'out of the box' storage infrastructure, across the board, anytime soon. Rather customers should expect to build integrated storage capabilities from multiple piece parts, many from EMC's acquisitions in document management, virtualization, security, etc. In the near-to-mid-term, EMC customers will continue to bear the costs of maintaining excellent skills in storage planning, design, integration and administration.