Always On Support from HP
Multimedia Coverage from theCube and SiliconANGLE.tv
Original Content: On March 14, 2012, HP announced Always On Support, a new approach to IT support services aimed at multivendor, converged and cloud environments. SiliconANGLE’s John Furrier and Wikibon's Dave Vellante were on hand in Irvine, Calif. to cover the announcement and provide real-time analysis live inside #theCUBE.
HP Responds to Massive Transformation of Services Business
SiliconANGLE’s John Furrier and Wikibon's Dave Vellante kickoff coverage of HP’s Always On Support practice with a discussion of the current services environment, which is undergoing a massive transformation due to the colliding trends of cloud computing, converged infrastructures, social media and hardware automation.
Watch the full video here.
Seamus Dunne, Vice President of HP Technology Services, Proactive and Datacenter Services, joins Wikibon’s Dave Vellante and SiliconANGLE’s John Furrier live from Dublin to discuss the transformation taking place in enterprise datacenters and the need to adapt support models .
Watch the full interview here.
HP’s Flynn Maloy, Director of Marketing, HP Technology Services, goes live inside theCUBE to discuss how HP is responding to the changing support needs of their customers and delves into the details of HP’s new Always On Support practice.
Watch the full interview here.
Michelle Weiss, Vice President of HP Technology Services, unveils HP’s Declaration of Support Independence, which outlines the HP’s guiding principals for support services, live inside theCUBE from Los Angeles.
Watch the full interview here.
Scott Weller, Vice President and General Manager, HP Technology Services and Support, said after listening to customers it quickly became clear that IT was becoming more complex and that HP needed to adapt its approach to services accordingly. Weller also discusses the traits he looks for in an IT services pro.
Watch the full interview here.
Speaking live inside theCUBE, Gerry Nolan, Worldwide Director of Hyperscale Support at HP, said, “One of the key challenges we see is all about speed.” He told Wikibon’s Dave Vellante and SiliconANGLE’s John Furrier that a common issue confronting Hyperscale customers is “How fast can I get new capabilities and new applications online and how fast can we onboard the services to support that?”
Watch Part 1 here.
Watch Part 2 here.
Chris and Greg Tinker, identical twins and HP Master Technologists, joins Wikibon’s Dave Vellante and SiliconANGLE’s John Furrier at HP’s Always On Support kickoff event to discuss how cloud and virtualization changes storage requirements, impacts network latency and other challenges.
Watch the full interview here.
Customers are increasingly looking to interact with service providers in different ways – text, chat, email and even using social media. Tommaso Esmanech, Director, Web Service & Knowledge Management at HP, discusses how more customer touch points adds complexity to services organizations and how HP is meeting the challenge.
Watch the full interview here.
Kevin Smilie, Industry Consulting Partner at HP, joins Wikibon’s Dave Vellante and SiliconANGLE’s John Furrier live inside theCUBE to discuss the various pathways to the cloud available to enterprises.
Watch the full interview here.
Speaking live inside theCUBE at HP’s Always In Support event in Los Angeles, Kathy Jenkins, Services Business Manager, HP Technology Services Americas, discusses Foundation Care, which she describes as the “heart and soul” of HP’s services portfolio.
Watch the full interview here.
Tracy Galloway, Vice President, Americas Channels, HP Technology Services, and Puzant Ozbag, President of Pricant, and HP channel partner, go live inside theCUBE to discuss the implications of HP’s new Always On Support offerings to services via channel partners.
Watch the full interview here.
Wikibon’s Dave Vellante and SiliconANGLE’s John Furrier wrap up coverage of HP’s newly announced Always On Support offerings and discuss the future of services in the transforming, complex modern datacenter.
Watch Part One here.
Watch Part Two here.
HP Always On Support News and Analysis from The Wikibon Project and SiliconANGLE.com
- HP: We Learned The Hard Way Our Old Support Model Didn’t Scale
- HP: A New Services Doctrine That is as Much About People as it is About the Machines That Serve Us
- Support Meets Immersion in HP Mobile App-Driven Service
- HP Master Technologists Greg & Chris Tinker Takes a Look at Cloud Plumbing
- Scott Weller of HP Talks Services and the New Role of the CIO
Integration, Convergence, Virtualization Demand Holistic Approach to Services says HP Director