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The cases cited herein are real however the name of the customer is sometimes fictitious. Wikibon is an independent, unbiased community of practitioners and consultants. Wikibon case studies are developed independently and their development is not initiated for or funded by any single company. Wikibon reports actual customer experiences and results with no attempt to emphasize any one vendor’s strengths or weaknesses. The methods and tools used to create this analysis and the data contained herein do not have any express or implied warranty. Wikibon provides independent analysis and advice to provide as complete and current an assessment as commercially reasonable based on the inputs provided by customers, vendors and consultants. The inputs for this analysis are believed to be accurate and current. There are many factors that can alter actual customer investment results, including staff experience, staff turnover, technology changes, cost overruns, competitive responses, and changes in organizational structure and strategy. Each of these, as well as other factors, can impact the performance of an investment. Wikibon therefore makes no express or implied warranties or representations with respect to the information contained within this report. In addition, Wikibon makes no representation regarding the accuracy or completeness of information provided in this report. Users of this information will indemnify and hold harmless Wikibon for any error or omission.