Welcome to Wikibon's Information Management (IM) Portal. The IM Portal is a resource for IT professionals interested in leveraging information to increase organizational value, while at the same time managing information risk. We welcome you to join Wikibon, browse the portal and participate. You can write a Wikitip, Ask a Question or attend a Peer Incite Research Meeting.
Check out these IM Peer Incite Podcasts:
1. Peter Burris summarizes how Email archiving is moving from the server room to the court room to the board room (5:47)
2. The Wikibon community's vision of the development of Active Archives. (4:41)
WikitipWith email archiving don't be penny wise pound foolishExperience shows that most email managers and many CIOs are too concerned about the cost of email systems and cannot judge the risks to the business. A complete mindset shift is necessary by corporations to protect themselves. Technology should be used aggressively to reduce the risks to the organization. The infrastructure costs are nearly irrelevant in the business decision. Everything should be archived, and organizations should assume that Instant Messages, voice-mail, blackberries, and other electronically captured emails are all on the table to be archived. Management needs strong processes to ensure that emails are reviewed and audited, and any exposures found and eliminated before becoming a problem. HR should be actively reviewing emails to ensure compliance. Legal departments need to know of any problems before a litigant sees them or even asks for them. The benefits of this approach are more than just reducing risk and improving legal defenses. It is also about knowing more about litigants than they know themselves, and using the information aggressively to turn the tables. |
Featured Case StudyRetail Giant Tackles Email ArchiveCS5 is retail organization with over 250,000 employees. The Exchange email system has about 75,000 seats and about 500,000 messages every day. In retail, margins are thin and CS5's strategy is to focus the Email archive only on the most important senior managers while aggressively deleting emails of other employees after a short period of time. |
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Featured How-to Note |
Implementing an Email ArchiveNinety percent of business communication is done by email, instant messaging (IM) and voicemail, all of which are electronically stored. The main body of evidence that put Arthur Anderson out of business in 2002, after 89 years, came from email. Citigroup paid $400 million in fines after Elliot Spitzer subpoenaed emails written by stock analyst Jack Grubman. |