IT must facilitate the transition to a legal business driven email archiving approach, recognizing that approach itself will evolve to increased focus on access to unstructured data for business query. However IT organizations must also help the business fully factor, in a more comprehensive way, how messaging technology affects business risk and opportunity by addressing new email technologies (e.g. hosted email) as well as other messaging technologies (e.g. instant messaging and voice mail) that employees utilize to perform both business and personal communications today.